Job Responsibilities: As Post-Sales Support, you will guide our customers from order entry through complete shipment. Your goal is to create a positive customer experience by communicating in a timely, accurate manner with customers, Inside Sales, Outside Sales, Warehouse personnel, and Directors. You will be primarily responsible for the Post Sale management portion of the Lester Sales Process.

Status: Full time

Responsibilities:

• Enters and processes incoming customer orders in a timely manner
• Communicates with customer on all order updates (tracking and backorders) until order is completely shipped
• Logs all customer order updates in CRM
• Supports inside salespeople with communication to warehouse regarding orders shipped out of our warehouses
• Communicates with vendors to ensure proper order entry & accuracy for billing and monthly reconciliation
• Enters and processes customer return requests or address any quality issues that need to be communicated with manufacturer.
• Maintains up to date pricing in CRM database
• Expands knowledge by participating in educational opportunities
• Enhances organization reputation by accepting ownership for accomplishing new and different requests; explores opportunities to add value to job accomplishments
• Sends price increases/price files to customers
• Answers phones and direct calls to appropriate party
• Tracks and reconciles daily UPS/Freight charges
• Actively promotes and onboards customer to EDI (electronic ordering)

Skills & Qualifications:

• Excellent verbal & written communication skills
• Dependability
• Customer service oriented
• Attention to detail
• Organizational skills for managing different customer cases simultaneously
• Ability to multitask, prioritize and manage time effectively
• Ability to work well in a fast-paced environment
• Confidentiality
• Ability to perform as part of a team
• Conflict resolution for dealing with challenging customer cases
• Data entry skills for accurately updating customer orders and records

Qualifications:

• Proficiency is MS Office and CRM software
• Legally eligible to work in the United States
• High school diploma or equivalent

During the course of a normal business day a warehouse associate will:

• Greet delivery drivers as well as customers for will call pick ups
• Greet delivery drivers as well as customers for will call pick ups
• Load and unload a wide array of delivery vehicles, including but not limited to flat be.d trucks, dry vans, Conestoga trucks, hot shot trailers, and standard 53′ road trailers
• Track and document shipment arrival and departure times
• Tag and label material
• Verify accuracy of packing list documents
• Box, wrap, and pack merchandise in accordance with relevant procedures and standards
• Prepare all orders for shipment
• Record and document any damaged merchandise/material
• Enter data in inventory an·d logistics software programs
• Operate motorized equipment including, but not limited to, sit down forklift, stand up reach truck/picker, motorized pallet jack, et al

Physical requirements

• Must be able to sit, stand and walk for extended periods of time depending upon various tasks
• Must be able to operate motorized equipment over a wide array of surfaces including smooth concrete, exterior asphalt/blacktop, uneven/bumpy interior surfaces, and exterior areas covered by stone or gravel
• Must be able to lift up to’ 75 pounds without assistance. NOTE: It is a requirement that all packages, cartons, materials over 75 pounds require a team lift procedure to ensure worker safety

Cognitive Skills

• Must be able to perform basic math calculations associated with counting and recording inventory levels
• Must have good organizational and time management skills
• Must have good interpersonal and communication skills
• Must be able to solve daily problems associated with, and commonly encountered in a warehouse environment

Certifications

• Within the initial 90 day probationary work period all employees must pass certification tests to operate motorized equipment as a part of the overall job requirements.